E-Comm Customer Service Associate
Leading eCommerce apparel company is looking for a Customer Service Associate to join their team!
The company is a rapidly growing ecommerce brand working to provide amazing style for women of all sizes. Their commitment is to giving women of all sizes the same level of style and quality. Customer Service is a top priority!
Responsibilities and Qualifications:
- Provide Customer Service via phone, email, chat and social media to ensure customers are receiving best in class customer service
- Assist customers in placing and tracking existing orders
- Provide information on product availability, sizing, color options and more
- Engage with customer via social media and respond to questions and comments as needed
- Continuously build lasting and trusting relationships with customers
- Must have 1+ year eCommcerce customer service experience
- Customer first mindset and willingness to go above and beyond to meet expectations
- Must be very patient, adaptable and have a results oriented mindset
- Exceptional written and verbal communication skills
- Team player mentality
- High proficiency in Microsoft Office as well as ability to pick up new programs
- Experience with Zendesk and Shopify preferred