E-Comm Customer Service Rep - Fashion Brand

Our client, a Fashion brand/retailer is looking to hire a long-term E-Comm Customer Service Rep to join their team! *This is a long term Freelance opportunity with full-time hours (Mon-Fri, 40 hours a week). 

Position Overview:
As the Customer Service Specialist, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:
• Proven related experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite