Our client is a cool, high-end, contemporary women’s fashion and accessories line that is worn by both celebrities and the modern woman of today. This brand combines classic looks with up-to-the-minute trends resulting in truly fashionable pieces. They are a favorite of high-profile fashion influencers and often appear on the pages of fashion magazines.
In this role you will be delivering above and beyond customer service through the phone, e-mail and live chat.
- Create new ways to improve service and streamline processes to better serve customers
- Always think creatively about ways to improve the customer experience
- Master internal management system to effectively help customers and track all issues
- Manage all aspects of order processing, payment, fulfillment, exchanged and returns
- Maintain online assets for customer experience (FAQ, care inst, stores, etc.)
- Bachelor’s or Associates Degree required
- Proficiency using MS Word and Excel
- Energetic, sincere, patient, outgoing and empathetic
- Excellent communication and problem solving skills
- Hard working and extremely organized