E-Commerce

Freelance
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Job# 33809 BH# 377923
Contact# 6127472

E-Commerce Customer Service Representative

Our client is an iconic E-Commerce retailer offering a wide-array jewelry that is set to inspire and bring positive vibes. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.

Position Overview:

As the E-Commerce Customer Service Representative, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

• Proven related experience

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

• Knowledge and experience using ZenDesk 

Please send your resume for consideration!