E-Commerce Customer Service Representative
Our client is an iconic E-Commerce retailer offering a wide-array jewelry that is set to inspire and bring positive vibes. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.
As the E-Commerce Customer Service Representative, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
• Proven related experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite
• Knowledge and experience using ZenDesk
Please send your resume for consideration!