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Job# 28907 BH# 351258
Contact# 5150179

E-Commerce Product Coordinator

Our client, a women’s apparel company is seeking a E-Commerce Product Coordinator to join their team!

The E-Commerce Product Coordinator is responsible for end-to-end management of the brand’s product catalog in addition to working cross-functionally with production, tech, merchandising, marketing, shipping, and payments to support e-commerce operations.


• Act as the liaison between production and e-commerce merchandising/marketing

• Record and enter e-comm buys (“projections”)

• Communicate delivery timelines, including delays and cancellations, to inform e-commerce merchandising strategy

• Point-of-contact for “e-comm exclusive” styles: ensure requested units are produced within requested timeline

• Manage A2000 e-comm virtual warehouse

• Ensure inventory levels are accurate and synched between A2000 and Shopify

• Pull data for ad-hoc reporting

• Create and manage brand’s Shopify product catalog

• Create products and manage attributes via csv uploads

• Gather product details including fit information, fabrication, care info, etc and ensure accuracy

• Support the e-commerce manager in executing new arrivals and new markdowns monthly

• Ensure all orders are processed and shipped out within appropriate timeframe

• Point-of-contact for e-comm related shipping and payment processing questions/troubleshooting

• Manage website returns and exchanges

• Process returns and exchanges

• Aggregate customer feedback from returns using

• Pull return data for weekly reporting

• Support e-commerce marketing initiatives, including brand’s PR sample requests and influencer sample pulls as needed

• Assist on ecommerce photoshoots as needed

• Responsible for handling all customer service inquiries (phone and email) until inquiry volume merits a dedicated customer service hire

• Reports to E-commerce Manager

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