Beauty

Fulltime
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Job# 31202 BH# 365530
Contact# 5938668

E-Commerce Product Specialist

Client Overview: 

Our client is a leading developer, marketer, and distributor for fragrance and skincare products. Their innovative, luxurious, and high-quality approach presents the most highly desired products for every person’s beauty routine.

Position Overview:

In this role, you would be responsible for providing the highest-level customer service to create an engaging consumer experience.  

Responsibilities:

• Provide the highest-level customer service via Live Chat, oversee incoming chats, and ensure clients receive answers in a timely manner

• Manages customer expectations, build loyal customer relationships, identify current and prospective customer needs, and determine appropriate solutions
• Identify opportunities to improve the customer experience by recognizing consistencies of customer concerns 

• Meet and exceed sales targets and achieve defined metrics for productivity, quality, and customer experience

• Work with the warehouse to ensure all orders are accurate and shipped in a timely manner during launch and promotions

• Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions

Key Qualifications:

• 2 years’ e-commerce sales experience with a focus on customer service 

• 1+ years’ Live Chat experience
• Beauty luxury brand experience preferred
• Strong customer service and sales skills