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Job# 30655 BH# 360869
Contact# 6171924

eCommerce Site Ops Coordinator

eCommerce Site Ops Coordinator

Functions and Responsibilities:

  • Lead processes associated with product data, image processing, web platform administration, asset management tools, front end and development work.
  • Monitor communication and work between project stakeholders, ensuring that projects run smoothly.
  • Administer project tasks within workflow software including Jira/Confluence, and TeamWork.
  • Assist with site updates by inserting CTA links, learning common link logic.
  • Support onsite merchandising with sorting or adjusting categories, editing product hero imagery, cleaning up product information and more.
  • Create and administer coupon codes and promotions within eCommerce platform.
  • Key participant in QA/UAT. Partner with UX, Creative and Development teams on scenarios and feedback.
  • Leverage third party eCommerce software tools to improve site search and recommendations. Report findings from each third party tool providing insights and actions.
  • Collaborate with the Merchandising Department to ensure all pages are set up for success at site flips or promotion launches. Performs other duties as assigned.

Education and Experience Requirements:

  • Bachelor’s Degree in Business Administration or other related experience/education
  • 2+ years of experience in eCommerce site operations
  • Strong attention to detail; ability to validate precisely
  • Exceptional Communicator; collaborative and influential
  • Excellent organizational, time management and multitasking skills
  • Familiarity with Magento, SFCC (Demandware) and common third party eCommerce software tools
  • Understanding of SEO principles for website maintenance: ADA requirements, alt text, page structure
  • Ability to work with cross-functional resources to find improvements in workflows that will assist in the transfer of content and assets more easily

Technical Skills:

  • Must be highly proficient with eCommerce software and platforms
  • Knowledge of best practices for creating and optimizing web processes
  • Adobe Photoshop highly preferred HTML, JavaScript and CSS knowledge a plus
  • Project Management experience