Front Desk and Lead Lash Technician
Our client is a popular, chic destination to achieve your flawless beauty look every day. Their innovative, on-trend, and modern approach is applauded by top fashion editors and savvy beauty enthusiasts everywhere.
In this role, you would be responsible for serving as the lead Lash Technician and providing the highest-level customer service. You would also be responsible for greeting guests and creating a welcoming environment.
• Serve as the lead Lash Technician, manage appointments, provide the highest-level of customer service, ensure customers’ needs and objectives are achieved
• Act as the liaison between the customer and upper management to understand the customer’s issue and ensure matter will be resolved accordingly
• Greet guests professionally, create a welcoming environment, represent the brand, and present a professional and friendly demeanor at all times
• Answer the main phone line, direct calls, and take messages; maintain reception manual and process documentation
• Certified Lash Technician
• Strong communication skills and professional demeanor