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Job# 24897 BH# 330096
Contact# 5974746

Fulfillment Operations Manager

We are looking for an entrepreneurial, collaborative problem-solver to lead our fulfillment center and drive business growth!  In this position, you will have full ownership for driving efficient, error-free daily operations: order tracking and fulfillment, inventory control, and shipping and receiving of all diamonds and jewelry. You will prioritize tasks for the fulfillment team based on quickly changing business needs, and dive in for hands-on support to ensure all logistics run seamlessly. You will also be working closely with the E-commerce and Customer Service Teams. 


  • Accurately process daily orders, returns and exchanges, and prioritize tasks to the fulfillment team 
  • Track order and fulfillment performance (% backorders, returns, credits etc.) 
  • Perform controls over all inventory (monthly inventory counts) 
  • Identify inefficiencies in the fulfillment process and developing process improvements 
  • Build and maintain clear process for reordering jewelry 
  • Schedule fulfillment staff to insure adequate coverage; hire seasonal staff for during peak seasons 
  • Manage relationships with shipping providers and fulfillment suppliers 
  • Make sure adequate fulfillment supplies are stocked 
  • Maintain a safe, clean, and orderly work area 


  • Bachelor’s Degree Required 
  • Direct people management experience 
  • Advanced skills with shipping, inventory management software systems, and EDIs 
  • Direct experience with enterprise level ERP system, Netsuite preferred 
  • Solid Excel skills required 

Employer and its clients will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.