Head of Retail Operations
Our client is a leading, chic destination for exclusive skin care treatments to achieve radiant, glowing skin to feel your most beautiful. Their award-winning, revolutionary, and glamourous approach is applauded by renowned beauty editors everywhere.
In this position, you would be responsible for directing the business plan and operational strategies for the US market. You would also be responsible for hiring talent, driving operational excellence, and managing timelines to open new locations.
• Establish and oversee the business plan and operational strategies for the US market; direct daily operations of the company
• Manage and lead team members to achieve maximum performance and drive customer experience and operational excellence
• Oversee the product assortment and inventory management; lead expansion into wholesale doors shop-in-shop and simple concession
• Recruit and hire talent for headquarters and retail locations, foster a collaborative culture, and establish sales forecast targets, business objectives, and KPIs
• Ensure customers receive the highest level of customer service and an exceptional experience; work with external vendors as necessary to manage the business
• Implement project plans and timelines to open locations within budget and on-time; partner with real estate, legal, store design, construction, and internal teams to ensure timely delivery
• Bachelor’s degree
• 10-15 years’ experience opening and operating retail stores in the beauty/beauty services space
• Experience working with P&L’s
• Passionate about branding and strong understanding of changing consumer trends and lifestyles