Help Desk/Service Desk
Our client is a well-known consulting organization presenting cutting-edge solutions. Their innovative, modern, and integrated approach distinguishes them as leaders in the industry.
In this role, you would be responsible for serving as the key expert for the helpdesk tool to support the enhancement, implementation, training, and documentation.
• Serve as the key expert for the helpdesk tool to support the enhancement, implementation, training, and documentation
• Manage setup and support windows based work stations for mobile, IP phone support, and troubleshooting
• Partner with external vendors to resolve technical issues with desktop computing equipment and software
• Train staff as necessary, document technical processes and ticket solutions, and oversee office support tickets
• 1-3 years’ help desk/support desk environment experience
• Windows desktop support experience
• Strong customer service skills