Development Tech

Freelance
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Job# 30983 BH# 363866
Contact# 5892105

Help Desk/Service Desk

Client Overview: 

Our client is a well-known consulting organization presenting cutting-edge solutions. Their innovative, modern, and integrated approach distinguishes them as leaders in the industry.

Position Overview:

In this role, you would be responsible for serving as the key expert for the helpdesk tool to support the enhancement, implementation, training, and documentation.

Responsibilities:

• Serve as the key expert for the helpdesk tool to support the enhancement, implementation, training, and documentation

• Manage setup and support windows based work stations  for mobile, IP phone support, and troubleshooting

• Partner with external vendors to resolve technical issues with desktop computing equipment and software

• Train staff as necessary, document technical processes and ticket solutions, and oversee office support tickets

Key Qualifications:

• 1-3 years’ help desk/support desk environment experience

• Windows desktop support experience

• Strong customer service skills