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Job# 28343 BH# 348260
Contact# 5827501

Help Desk Support (Tier 1)


IT Help Desk Support objectives are to deploy, maintain and support computer and network systems. This position is a tier 1 technical support responder with a goal to efficiently and effectively solve end users technical problems.


• Troubleshoot, and apply accurate solutions to end users PC and MAC computers, operating systems, software applications, printers, copiers, and network server access problems. 
• Provide professional, courteous, prompt and accurate solution to end users technical problems 
• Using Help Desk software, document, prioritize, update, and resolve technical support tickets. 
• Communicate the progress of open tickets by email, helpdesk ticket, or by phone call. 
• Install, configure, monitor, maintain, and relocate PCs and MACs computer operating systems, software applications, printers, and network devices. 
• Replace computer and network systems, system parts, and printer toner cartridges. 
• New user onboarding: Setup user account, computer system, server and network connections. 
• Support software applications and hardware rollouts and assist with server system installation. 
• Daily task includes import EDI documents and distribute EDI reports. 
• Document hardware and license inventory. 

Skills Requirements 

• Effective analytical and problem-solving skills 
• Is knowledgeable and has the essential understanding of how to install, configure, and repair 
PC and MAC hardware, operating systems and application, and network devices.