Help Desk Technician
24Seven is a cool, modern strategic staffing and recruiting firm working with themost sought after companies and brands in the creative industries. We are thego-to talent source supporting the world’s top teams in Marketing, Interactive,Digital, Creative, Ecommerce, Fashion, Beauty and Events.
A leading global staffing provider located in Melville, LongIsland is looking for an internal Help Desk Technician to support localand remote staff. This position will report to the Vice President of IT.
• Function at multiple capacities in a first leveltechnical support role to internal users and remotely to users in externaloffice locations
• Diagnose, troubleshoot, resolve or escalate workstationproblems in a competent and professional manner
• Support all end users with CRM applicationrequests/issues
• Install, troubleshoot, computer hardware andsoftware for all employees
• Diagnose, troubleshoot and escalate local andremote office LAN issues
• Maintain support requests within the corporateticketing system
• Knowledge of MS Office, Outlook, Acrobat,Antivirus Software
• Self-motivated and energetic
• Ability to quickly diagnose problems andeffectively communicate solutions in a user-friendly language.
• Exceptional customer service and phone skills.
• Excellent problem solver
• One year of IT experience in a technical supportor break/fix role.
• Familiarity with network topology
· Knowledge of Adobe Creative Suite, Android, IOS
· Experience working with remote users
· Customer service experience
Salary $12-$16hr (D.O.E.)