Administrative

Fulltime
12-06-2017
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Job# 26366 BH# 338808
Contact# 5162248

Inside Customer Advocate

Client Overview: 

Our client is a well-known company specializing in revolutionary customer services. Their vibrant, fun, and welcoming environment inspires creativity and collaboration every day.

Position Overview:

In this role, you would be responsible for providing exceptional customer service and resolving customer issues. You would be responsible for maintaining the highest level of professionalism and updating customer orders.

Responsibilities:

  • Research complex and escalated situations and resolve issues professionally and quickly; provide order status, tracking information, and pricing for customers
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 

Key Qualifications:

  • Bachelor’s degree
  • 1 year customer service experience
  • Strong communication, detail oriented, and problem solving skills