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Job# 26366 BH# 338808
Contact# 5162248

Inside Customer Advocate

Client Overview: 

Our client is a well-known company specializing in revolutionary customer services. Their vibrant, fun, and welcoming environment inspires creativity and collaboration every day.

Position Overview:

In this role, you would be responsible for providing exceptional customer service and resolving customer issues. You would be responsible for maintaining the highest level of professionalism and updating customer orders.


  • Research complex and escalated situations and resolve issues professionally and quickly; provide order status, tracking information, and pricing for customers
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 

Key Qualifications:

  • Bachelor’s degree
  • 1 year customer service experience
  • Strong communication, detail oriented, and problem solving skills