E-Commerce

Fulltime
04-06-2018
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Job# 28364 BH# 348160
Contact# 5162248

Inside Service Representative

Client Overview: 

Our client is a well-known company specializing in revolutionary customer services. Their vibrant, fun, and welcoming environment inspires creativity and collaboration every day.

Position Overview:

In this role, you would be responsible for providing exceptional customer service and resolving customer issues. You would be responsible for maintaining the highest level of professionalism and updating customer orders.

Responsibilities:

  • Greet customers with positive and professional demeanor, provide the highest-level customer service, and exhibit empathy and provide thoughtful and prompt resolutions
  • Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
  • Research complex and escalated situations and resolve issues professionally and quickly; provide order status, tracking information, and pricing for customers
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 

Key Qualifications:

  • Bachelor’s degree
  • 1 year customer service experience
  • Strong communication, detail oriented, and problem-solving skills