Fashion

Freelance
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Job# 31919 BH# 369917
Contact# 5695499

IT Business Analyst

Client Overview: 

Our client is a well-known athleisure brand creating the most stylish and technologically advanced apparel and footwear. Their innovative, on-trend, and cool designs are applauded by top athletes and iconic trendsetters alike.

Position Overview:

In this role, you would be responsible for providing first and second level support for B2B applications and other tools supporting the sales and marketing organizations.
 

Responsibilities:

• Provide first and second level support for B2B applications and other tools supporting the sales and marketing organizations
• Evaluate, troubleshoot, and create action plans to resolve technical issues and avoid downtime and identify system and process changes leading to improved supportability, scalability, and service
• Establish an efficient process to support applications with the least impact to the customer and ensure all areas of the applications are resuming quickly
• Partner with cross-functional teams, including IT Business Solutions Managers, internal and external stakeholders, and business owners
• Create technical and business process documentation for application set-up, customization and process flows, configuration, and reporting
• Follow operational excellence, including creation and maintenance of standard operation procedures, documentation and user manuals

Key Qualifications:

• Bachelor’s degree in business administration or IT
• 2+ years’ experience ideally in a sales or marketing context or in a project management or business consultant function