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Job# 35488
Contact# 6448131

IT - Computer Analyst

Title: IT – ComputerAnalyst (Junior)
Location: Pittsburgh, PA
Duration: 12/16/2019-6/15/2020
Rate: DOE

 

Job Description:
The Computer Analyst position will work with other analysts and supportteams on a daily basis to monitor all enterprise-level applications andservices for hardware and software failures, errors, delays, and performanceissues. In this role, you will be responsible for resolving a variety ofcomplex issues by directly engaging with the user community, other operationaldepartments, development and engineering teams, and management.

 

 

Responsibilities:

·        Provide initial diagnosis and support for allalerting conditions within the multi-site production environment and escalateto technical support if required.

·        Respond to custom alerts and troubleshootcomplex issues

·        Assist in physical security of the primarycorporate data center by overseeing vendors performing hardware repairs, systemupgrades, and standard maintenance activities.

·        Responsible for tape management and mediadistribution by ensuring proper tracking and recording of all incoming/outgoingtape shipments to the offsite storage facility. Coordinates emergency call-backrequests according to the severity of the issue/request.

·        Responsible for monitoring departmental changecontrols, technical requests, incidents, and problem investigation records

·        Execute troubleshooting and investigativeprocesses for any significant disruptions or failed network components orservices and escalate to network support/engineering and telecomm vendors.Track troubleshooting efforts as part of incident lifecycle practices andvalidate resolution by testing functionality or confirming with the customer