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Job# 33757 BH# 377499
Contact# 6200679

IT Helpdesk Tier I

Our client, a local energy provider, is looking for a Tier-I Service Desk member to join their team for a 12-month contract.

-Those who fill this position will work with the 6-person Tier I, Service Desk team (IT Call Center / Helpdesk) located in downtown Portland. Normal work schedule will be Monday-Friday. Start/End of normal eight-hour work shift will vary from 6:00 AM to 6:00 PM.

-Majority of time is spent communicating with internal IT clients over the phone and via email.

NOTE: This is not a Desktop Services Technician (Tier II) position.

Desired Deliverables:

-The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing, and IT service request routing and coordination for IT clients across PGE.

-The position requires thorough knowledge of PCs, local area networks, peripheral devices and software compatibilities; excellent verbal and written communication skills; demonstrated operating capability in PC programs, operating systems and network utilities.

-Demonstrated attention to detail and a personal emphasis follow-up/follow-though are also required.

-Previous Service Desk experience and/or certification in an ITIL (IT Infrastructure Library) driven IT environment is highly desired.