Development Tech

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Job# 31281 BH# 366326
Contact# 6344004

IT Specialist

A full-service Advertising Agency is looking for an IT Specialist to join their team in West LA. The IT Specialist will provide technical leadership and support to other team members and apply a high level of technical expertise to resolve issues related to computer systems, software and hardware. They will respond to queries either in person or over the phone and follow up with employees to ensure issues have been resolved. This IT Specialist will also train computer users, maintain daily performance of computer systems, ask questions to determine nature of problem and walk employees through the problem-solving process in layman's terms. Install, modify and repair computer hardware and software, clean up & set up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and wireless systems. Install computer peripherals for users. Investigate and attempt to remedy recurring malfunctions. Must Haves: • 2+ years of experience in corporate IT environment • Comfortable working late and/or on weekends, as necessary • Ability to lift up to 50 lbs • Proven work experience in providing help-desk support for Mac and Windows systems • Proficiency in Windows and Mac OS X operating systems • Proficiency in Microsoft Office Suite (Mac & Windows) • Working knowledge of Microsoft Active Directory • Working knowledge of Microsoft Exchange • Working knowledge of Microsoft Office 365, including but not limited to SharePoint, OneDrive, Teams • Working knowledge of help-desk software, databases and remote control • Strong end-user-facing and communication skills • Advanced troubleshooting and multi-tasking skills Plusses: • Bachelor’s degree in information technology, computer science or equivalent • MCP and/or MCSA certifications