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Job# 24639 BH# 327794
Contact# 5938668

Manager, Global Initiatives & Customer Experience

Client Overview: 

Our client is an iconic specialty retailer presenting the most luxurious jewelry and accessories. Their glamorous, contemporary, and on-trend designs are celebrated by A-list celebrities on the red carpet and the most stylish trendsetters alike.

Position Overview:

In this position, you would partner with the Senior Director to craft and implement exceptional customer shopping experience across various devices and stores. You would also collaborate with cross-functional teams, including digital creative, UX, IT, developers, marketing, and global regional eCommerce to achieve seamless shopping experiences.


• Collaborate with cross-functional partners, such as the Senior Director, creative, IT, developers, marketing and Global Regional eCommerce teams to implement best in class eCommerce and Omnichannel features
• Identify business requirements and work with the technical development team to launch exceptional customer shopping experiences on the website and in store
• Define additional focus areas, improvements, and initiatives for global websites to remain best in class; manage all aspects of ad-hoc projects
• Establish KPIs & process with IT organization for device performance testing & monitoring site speed to ensure business needs are being met 
• Direct site personalization efforts, such as product recommendations and browse grids; partner with eCommerce regional teams to optimize 
• Ensure seamless launch of new tags to website; develop framework for ongoing user experience research 

Key Qualifications:

• 7-10+ years’ eCommerce/marketing experience; 5+ years eCommerce experience
• Experience managing .com marketing/ sales strategy across desktop, mobile, and tablet
• Passionate about eCommerce & Omnichannel retail trends
• Content Management systems and A/B testing experience a plus