Our client, a global retail brand, is seeking a Merch Fraud associate with min. 1 year experience in Customer Service, Loss Prevention, Security Investigation or Criminal Investigation.
-The nature of the work is focused on presenting and merchandising product to consumers.
-Evaluate transactions using established criteria to detect potential incidents of fraud.
-Follow procedures to cancel, suspend or further investigate suspicious orders.
-Analyze the results of reports and system queries to identify areas of potential concern.
-Develop the competencies and expertise necessary to identify fraud warning signs and noteworthy trends in transaction data.
-Maintain support documentation and keep adequate records to enable Loss Prevention or law enforcement to investigate and resolve cases of fraud and abuse.
-Provide fraud investigation and troubleshooting support to internal functions and third party service providers.
-Make recommendations for process improvements and help Fraud Analysts and Manager fine-tune the criteria used to identify incidents of fraud and abuse.
Minimum 1 year experience in Customer Service, Loss Prevention, Security investigation or criminal investigation. Typical Office: This is a typical office job, with no special physical requirements or unusual work environment.
Typically requires a Bachelors Degree and minimum of 0-1 years directly relevant work experience Note: One of the following alternatives may be accepted: PhD or Law + 1 yr; Masters + 0-3 yrs; Associates degree + 1-3 yrs; High School + 3-5 yrs.