Content & Copywriting

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Job# 31355 BH# 367108
Contact# 6200679

Mobile App Content Creator

Content Creator – Mobile Learning & Communications

Job Description

Our Client's Direct Training team, along with their partners in Communications provide content to all Direct stores and Consumer Services contact centers across Service, Operations and Product focuses. The Content Creator will join a fast-paced team to adapt training and communications content for mobile platforms to help store teams continuously grow the cultural, service, operational and product knowledge necessary to drive results. In this contract role, you will support a retail mobile app pilot, adapting existing training and communications content for mobile platforms. You will utilize your knowledge of mobile learning best practices to create engaging and effective learning modules, activities and assessments. You will build and utilize templates for efficient development and a consistent end-user experience. You will also support the creation of communications content and work as a thought partner with the extended project team. You will work fast to translate analog content into creative and impactful digital training.

A keen sense of inquiry and the ability to distill complex information into its most critical pieces are essential. The ability to structure content effectively for mobile and utilize creative ways to reinforce and assess learning are most critical.

Key responsibilities:

• Develop mobile learning modules and engaging communications content for Direct retail store employees

• Create effective mobile interactions, activities and assessments

• Ensure a service focus is present in all training materials

• Produce high-quality work with proven ability to meet aggressive deadlines

• Collaborate and communicate effectively with teammates and cross-functional team members

• Share industry best-practice knowledge of mobile learning to inform the long-term solution Qualifications

• Experience developing and designing mobile training content, preferably using a variety of tools

• Retail experience (working in a retail store or customer service environment)

• Excellent written communication skills and ability to influence across various leadership levels

• Attention-to-detail, multitasking ability, and desire to excel in a fast-pace environment

• Experience creating content for global audiences

• Proficiency with Keynote and Microsoft Office products

• Demonstrated knowledge of mobile and adult learning principles

• Bachelor's degree, preferably in Education, Business, Adult learning, Instructional Design, Communications, English/Writing or a related field

• 3-5 years of professional work experience creating content for mobile learning platforms