Online Dispatch Manager

Client Overview: 

Our client is a well-known fashion brand, offering women’s and kids apparel, swim, and accessories. Their contemporary, feminine, and fashion forward pieces are must-haves for the most stylish individuals.

Position Overview:

In this position, you would be responsible for overseeing the processing of all online orders and upholding brand quality control and packaging standards. You would also be responsible for managing a team and fostering a positive environment.

Responsibilities:

• Manage the processing of all online orders, including orders allocated to stores through ship from store; ensure online orders are presented to the highest standard 
• Improve online order packaging benchmarking against best-in-class retailers; research and compare multiple options and sourcing materials within budget 

• Process all returns accurately and efficiently within five business days; enhance returns process and continuously provide suggestions to increase efficiency

• Maintain organized warehouse space for employees to efficiently work; forecast stock capacity requirements and coordinate as necessary 

• Foster a collaborative and enjoyable environment, promoting passion, focus, and discipline; provide leadership and inspire team members to

• Promote and uphold the non-negotiable standards of the policy; ensure any incidents are reported in an appropriate and timely manner 

Key Qualifications:

• Experience managing a team 
• Possess strong communication, detail oriented, and management skills

• Proficient with Microsoft office, Magento, and Apparel21 LIVE