Development Tech

Freelance
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Job# 33275 BH# 375505
Contact# 6303484

Order Management Analyst

Client Overview: 
Our client is a premier company presenting unparalleled digital solutions across the globe. Their cutting-edge, modern, and integrated approach distinguishes them as leaders in the industry.

Position Overview: 
As the Order Management Analyst, you would be the liaison between sales and supporting teams, maintain the order processing tracker, monitor existing support portals, and assist with ticket monitoring.  

Responsibilities: 
• Maintain and document operational guides and FAQ’s for channel stakeholders
• Assist with Channel partner support ticket resolution and subsequent root cause analysis while problem solving using Salesforce and other internal systems
• Monitor an existing support portal dashboard to oversee tickets, response times, and other measurable KPIs
• Address key questions that sales teams may have during the course of a deal cycle while processing deals

Key Qualifications:
• Bachelor’s degree
• 6 months – 1 year of relevant customer service experience 
• Strong knowledge of Excel data manipulation with the ability to quickly merge, filter, and reorder data using VLOOKUP, and pivot tables
• Attention to detail, data entry, and the ability to synthesize multiple sources of information to developer clear guidance
• Ability to be a self-starter in a growing, fast paced environment