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Job# 35771 BH# 387320
Contact# 5264184

Resource Manager/Staffing Partner

Resource Managers are responsibilities include the management, fulfillment, and reporting of day-to-day staffing request, while maintaining team and account utilization targets.

** Looking for someone with prior resource management or staffing experience. Open to someone with digital project management or digital producer experience! ** 

Your impact:

Deliver high quality staffing solutions promptly
Effectively balance multiple high-priority assignments
Effectively pool and utilize resources from multiple offices
Build strong partnership/network relationships across the business to provide the highest levels of customer service
Initiate staffing requests for both full time and contracting resources
Collaborate with discipline leads to ensure target utilization of regions and offer career development opportunities
Contribute to reporting for utilization trends and forecasts
Maintain and provide information to Capacity Partner about current projects, pipeline and resource forecast
Effectively facilitate the administrative activities of the Staffing Operations team including employee maintenance such as time off updates, training and professional development, and promoting a positive working environment
Ensure proper personnel status notifications are relayed to project and functional managers through the approved protocols
Communicate job status information to all team members on a daily basis
Promote smooth workflow and communication between departments
Analyze and communicate availability levels for all departments
Ensure workflow progresses efficiently and projects/staff are juggled as priorities shift
Run weekly staffing meetings
Assist staff members with career development by coordinating individual development plans, coaching and mentoring
Understand capabilities (skill sets) and interests of resources and factor into staffing decisions
Maintain an inventory of core competency skills and track individual skills by proficiency, frequency and context of use
On-board new hires by preparing them for new assignments by providing project-specific guidance, familiarization, and training

Your skills & experience:

1-2 years of experience as a Staffing Manager (or Digital Project Manager) working with creatives in a consulting or agency environment with rapidly changing project needs
Knowledge of interactive marketing projects and staffing requirements (creative, user experience, media, technology, strategy, project management)
Detail-oriented working style
Service-oriented attitude (flexible, personable, approachable)
Strong communication, negotiation and leadership skills
Ability to prioritize workload and delegate to other operations team members
Ability to provide and receive feedback in a constructive manner
Absolute professionalism and confidentiality
Relationship management and influence skills
Ability to take complex issues or situations and present them in a simple and easy to follow manner
Strong organizational awareness and change management skills
Knowledge of process improvement and facilitation
Strong Excel skills