Fashion

Freelance
04-02-2018
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Job# 28851 BH# 347765
Contact# 5264184

Sales Administration Specialist

Client Overview: 

Our client is an iconic luxury accessories brand creating legendary watches, jewelry, and writing instruments. Their high-end, modern, and fine crafted timeless essentials are celebrated across the globe.

Position Overview:

In this role, you would be responsible for responding to all customer inquiries and email communication. You would also be responsible for managing all sales orders and providing the highest-level customer service.

Responsibilities:

• Investigate and respond to all customer inquiries and manage email communication according to department policies 
• Oversee all phone calls from external and internal customers, including retail and wholesale in a professional manner
• Process sales orders by telephone and email, present product knowledge, and manage all requests from customers on literature and dealer referrals
• Collaborate with various cross-functional internal teams, including distribution center, finance, marketing, and logistics

Key Qualifications:

• Bachelor’s degree preferred 
• 2+ years’ customer service experience in a high SKU environment
• Strong phone communication skills