Sales Assistant | Beauty
Our client is a popular beauty brand presenting the latest skin care, body care, and makeup for every beauty enthusiast. Their innovative, on-trend, and modern remedies derived from nature inspire you to feel your best every day.
Sales Assistant Overview:
As the Customer Service Specialist, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
Sales Assistant Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
Sales Assistant Qualifications:
• Proven related experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite
To be considered for the Sales Assistant role, please send resumes, samples/ link and 1-2 lines of why you feel you would be a great Sales Assistant for this team