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Job# 27293 BH# 343450
Contact# 5594693

Sales Associate

Our luxury retail client is looking for a energetic and skilled Sales Associate to join their team full-time in their boutique in SF! As a Sales Associate, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key responsibilities
Sales Achievement
• Consistently achieve and/or exceed the monthly sales target, as directed by management. 
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience…
• Remain current on industry news and competitor

Client Relationship Management
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management 
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 

Daily Boutique Operations
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues 
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit 
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

• College degree preferred

Required Experience
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of timepiece movements 

Technical Skills
• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred