Sales Associate - Diamond/Fine Jewelry
Looking for an LA based Sales Associate with Diamond/Fine Jewelry experience!
In this role, you’ll be a trusted advisor in the customer journey and play an integral part in growing the business. The ideal person for this role thrives on building strong customer relationships and creating a memorable experience for each customer.
Act as a trusted advisor and assist clients with product education, ring settings, metals, how to size a ring, returns policies, upgrade policy, lifetime warranty, lifetime care (resizing, re-polishing etc.)
Provide recommendations based on customer preference, budget, and knowledge
Prepare personalized consults, demonstrating settings, and follow up to close the sale
Close inbound sales to reach conversion and goals by managing your lead pipeline, nurturing and developing leads
Be sales-driven and a key contributor to company growth
Maintain a calendar of in-person appointments, update daily sales tracking, generate weekly and monthly reports to track performance
Create a genuine connection with clients including responding to customer inquiries
Share customer, trend, and product feedback with the team to continuously improve the overall customer experience
2+ years of retail experience in a customer-facing role required
Jewelry experience a plus
Diamond expertise required
Certified Gemologist from a reputable institution preferred
Excellent written and verbal communication skills
Compassionate, positive, patient, people-person
Flexible – team player for an ever-changing environment!
*Must be available to work weekends.