Sales & Operations Administrator

Company Overview:

Our client is a timeless, chic and luxurious jewelry company.  Their signature designs have become a staple and can be seen on the most fashionable tastemakers, A-list celebrities, and all over the pages of the highest fashion magazines.  With a rich history in glamour, they have made their mark in the luxury jewelry world as an iconic brand.

Position Overview:

In this role, located in Shelton CT, you will provide support to retailers and account managers on product availability and market intelligence.

Responsibilities:

• Support a given sales territory in regards to order fulfillment and actively achieving sales objectives
• Responsible for order portfolio management, including order creation and fulfillment of sales, returns and consignment management
• Responsible for meeting defined department SLAs including but not limited to responding to client questions regarding product, price, and availability including delivery information and after sales service
• Interact with all areas of the Company including but not limited to sales force, credit department, logistics, marketing, merchandising and after –sales service
• Ability to resolve partner requests and offer solutions in order to maximize sales

Key Qualifications:

• Bachelor’s Degree
• 2-3 years’ experience  - Customer Satisfaction position in a comparable industry
• Excellent computer skills
• SAP knowledge highly recommended
• Ability to resolve customer issues and develop appropriate solutions