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Freelance
Sales Support Specialist
Leading Orange County based Swimwear company is looking to add a Sales Support Specialist to their team!
Sales Support Specialist
Job Duties - Wholesale Customer Support
- Manage orders from order inception to delivery ensuring compliance at every step of the supply chain including, but not limited to, EDI, ASN, Routing, Compliance, ticketing and pre-packing for all divisions
- Monitor and maintain all open orders for ecommerce, wholesale, and retail divisions; maintain communication with sales reps, customers, store managers regarding order status (i.e. back orders, cancellations and adjustments, credit holds, hold for confirmation, etc.)
- Review and confirm all pricing, discounts and terms are correct in the system
- Main point of communication with our 3PL
- Provide morning open order reports, ensure orders shipping on time, troubleshoot exceptions
- Manage 2 sales support representatives
- Create sales support/customer service polices (including, but not limited to, handling upset customers, late shipments)
- Provide and create return authorizations for warranty and other product issues
- Provide ATS reports for all regional customers and solve inventory issues
- Develop weekly marketing material to be used for current and prospective accounts
- Drive weekly marketing initiatives around ATS
- Work in line with Ecommerce team to align seasonal product initiatives and promotions
- Development of line launch Sales Marketing presentations
- Maintain and create customer mailing lists
- Coordinate sample seeding for sales representatives and other opportunities (i.e. account reach)
- Assist in tradeshow set up and logistics for regional shows
Job Requirements
- BS/BA in relevant discipline (i.e. Marketing, Business Administration)
- Minimum of 2-3 years’ experience with EDI and related software
- Minimum of 2-3 years’ experience in wholesale apparel industry or similar related wholesale environment
- Full Circle experience
- Proficient in Microsoft Word, Excel (complex functions, pivot tables and analysis), PowerPoint, Adobe Photoshop
- Coordination and communication with outside sales individuals and customers
- High level of initiative, motivation and drive
- Self-motivated and able to complete multiple priorities on a daily basis
- Organized with strong writing, editing, and communication skills