Fashion

Fulltime
10-18-2017
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Job# 25502 BH# 334549
Contact# 5910480

Sales Support Specialist

The Sales Support Specialist is responsible for providing exceptional Customer Service to our wholesale customers by ensuring the quick and accurate processing of orders, returns, and resolution of any issues that may arise. Must exemplify a strong desire to satisfy customer needs and have an organized and consistent approach to administrative tasks. Position responds to customer inquiries via email and phone regarding products details, orders, billing inquiries and return notifications. 

PRIMARY RESPONSIBILITIES

Sales Support and Process Management

  • Own the Sales Support role through efficiency in daily tasks and identifying processes that can be optimized and evolved for maximum speed and customer experience
  • Develop relationships and trust with Wholesale, Online Wholesale, and Hospitality partners
  • Act as first touchpoint in the Sales Funnel, onboarding new accounts and identifying missing paperwork
  • Provide admin support for Sales Team by entering orders, generating quotes, and assisting customers
  • Prevent order errors by reviewing for accuracy and pricing discrepancies
  • Provide account information that includes sales data, billing, product assortment, etc.
  • Track and report on key sales metrics which include new account acquisition, weekly sales and open order data
  • Frequently review and analyze order holds to release prior to shipping cutoff
  • Ensure accurate logging of returns and customer interactions
  • Assist the team in reaching weekly and monthly sales quotes

GENERAL SKILLS

  • Exceptional attention to detail
  • Strong computer skills and the ability to learn new programs quickly
  • Must enjoy customer sales, service, and support
  • Excellent email and phone communications skills with customers
  • Self-starter and problem solver with the determination to provide a remarkable customer experience
  • Enjoys collaboration and working as team, but can also work independently
  • Knowledge and/or curiosity about regarding textiles and design is preferred
  • Goal oriented and results driven

QUALIFICATIONS

  • Minimum of two years’ experience in working in a Customer Service and/or Administrative field
  • Minimum of one year working within a premium brand experience
  • Must be proficient in Microsoft Word, Excel and Outlook
  • Experience with large order entry or ERP systems preferred
  • Experience with ZenDesk or other CRM tool preferred
  • Experience with textiles, home products or interior design is preferred