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Job# 37564 BH# 395204
Contact# 6127472

Seasonal Customer Service Representatives

Looking to hire seasonal Customer Service Representatives! In this role you will be responsible for providing exceptional customer service to customers via multiple channels including e-mail, phone and live chat. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships.

Responsibilities:

  • Providing customer assistance by answering questions, or inquiries
  • Communicating in a timely, friendly, and professional manner
  • Identifying and analyzing sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
  • Maintaining the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
  • Presenting highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
  • Researching complex and escalated situations and resolve issues professionally and quickly

Qualifications:

  • Proven related experience working with an E-Commerce, Customer Service or Call Center based environment
  • Strong communications including written and verbal
  • Strong customer service skills
  • Proficient with Microsoft Office Suite
  • Experience with any of the following programs is a PLUS but not required: Zendesk, Shopify, Netsuite, Magento, Gorgias, Shipstation and Livechat