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Job# 37127 BH# 393388
Contact# 6440366

Seasonal Customer Support Specialist

Seasonal Customer Support Specialist

Remote (Must be local to the Groveport, OH area)

Part-time or full-time hours

This is a remote seasonal Customer Support Specialist role that will run until December 2020. There will be a 3-week training period, with 1 week of onsite training in Groveport, OH. Must be comfortable with speaking to customers on the phone, and have reliable internet connection. 

Client Overview:

Our client is an iconic fashion brand creating the latest apparel and accessories. With their innovative, on-trend, and creative designs, you can dress effortlessly cool every day.

Customer Support Specialist Overview:

As the Customer Support Specialist, you will be responsible for providing exceptional customer service to customers via phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Customer Support Specialist Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
  • Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Customer Support Specialist Qualifications:

  • High school diploma or GED equivalent
  • Proven customer service and sales experience
  • Strong PC skills including internet and windows-based applications
  • Knowledge of apparel and fashion terminology
  • Strong verbal and written communication skills including de-escalation skills