Senior Customer Service Representative
Our client, a global activewear brand, is looking for a Senior Customer Service Representative to join their team for a 12-month contract.
-The nature of the work is focused on creating and servicing product demand.
-Provide premium customer service to accounts through professional, timely and accurate communication.
-Answer in-coming emails and calls from retailers, sales representatives and internal partners; drive these relationships through constant communication maintaining a proactive approach.
-Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders.
-Ensure proactive relationship management by regular contact and follow up on supply chain challenges.
-Track and maintain orders ensuring accurate and timely delivery of products to accounts.
-Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution.
-Maintain kpi’s for coverage and service.
Strong Customer Service/Logistics/Operational experience. Understanding of customer service values and behaviors. Strong command of English language with excellent verbal and written communication skills. Computer skills: MS Word, Windows, Excel, Power Point Typical Office: This is a typical office job, with no special physical requirements or unusual work environment.
Typically requires a high school diploma or equivalent and a minimum of 3 years relevant work experience Note: One of the following alternatives may be accepted: Bachelors degree + 1 yr or Associates degree + 2 yrs.