The Stylist is responsible for contributing to the store sales by providing The Webster experience level of customer service to all clients, building rapport with clients, supporting the management team and representing The Webster in all its aspects consistently.
Sales & Client Service
To know and achieve your, and the store daily, weekly, monthly and annual sales plan.
Demonstrate knowledge and understanding of different sales techniques, such as cross selling, and adding on in order to drive your sales and KPIs.
Demonstrate selling skills to actively develop new clients and further develop existing client relationships
Demonstrate behaviors that reflect the company principles and culture.
Manage individual client database to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
Demonstrate strong product knowledge; keeps updated in all brands bio and aesthetic, and fashion trends
Demonstrate high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
Demonstrate proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication), returns, repairs and alterations.
Policies, Procedures and Compliance
Adhere to the Employee Handbook
Understand and perform all POS functions accurately, professionally and within Company guidelines
Adheres to all Company Policies & Procedures
Understand and comply with PCI compliance policy and regulations
Possess a strong knowledge of the alteration process and fitting a client for alterations
Adheres to Security, Health and Safety regulations
Maintain the appearance of the store according to The Webster visual standards
Demonstrate high level of quality in work, attendance and appearance
Ability to work varied hours, nights, days and weekends to support the business needs
Back of House
Maintain store, employee area, stockroom and bathroom to Company standards
Assist in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
Maintain standards of cleanliness and organization
Actively contribute and support in non-selling activities and loss prevention initiatives.
Replenish stock and maintain high standards of merchandise and product presentation
Maintain your designated area of responsibility