E-Commerce

Freelance
02-02-2018
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Job# 27211 BH# 343168
Contact# 5760806

Technical Writer III

Technical Writer III

6 month contract

$40/hr

Our client is a leading ecommerce firm in Seattle, WA. The technical writer (TW) will be transforming technical documentation from tech teams and TPMs into a professional and customer friendly Carrier Facing Specification (CFS) document that is capable of being published to prospective carriers.

Said TW will participate in all steps of the review process; starting from a technical review to assess accuracy and completeness, followed by a PM review to evaluate business coverage and identify use case gaps, before a final review with the Carrier Managers (CMs) to tailor the document to the carrier, so that we are left with a final draft which the TW can productize.

TW will need to work with peers to learn about existing document building, translation, and publishing tools, so that they can help MFN team define acceptance criteria for CFS production documentation standards.

Day to Day Responsibilities:
Managing documentation
Merchant fulfillment service- working with product managers and technical teammates; helping to align final product and documentation, display etc.,
Educating the team around documentation and display
Participating in content reviews related to shipping service

Working with Product managers, TPMs, other Technical Writers, Carrier Manager (interfacing with the carrier customer)

Qualifications
A minimum of 5 years in a technical writing role
Proven experience designing and delivering customer-oriented documentation
Strong written and verbal communication skills
Experience working directly with development teams
Experience with an XML-based authoring system

Preferred Qualifications
Experience documenting Web Services and API best practices
Familiarity with shipping carriers and/or shipping services

24 Seven is a strategic staffing and recruiting firm specializing in marketing, creative and digital talent. We partner with forward-thinking companies and brands to support their evolving talent demands. From freelance, to fulltime, and executive-level searches, we deliver talent that meets our clients’ needs both professionally and culturally with offices in New York, London, Toronto, Los Angeles, Santa Monica, Orange County, Chicago, San Francisco, Seattle, Portland, Philadelphia and Atlanta.