US National Training Manager
Our client is a leading, chic destination for exclusive skin care treatments to achieve radiant, glowing skin to feel your most beautiful. Their award-winning, revolutionary, and glamorous approach is applauded by renowned beauty editors everywhere.
In this role, you would be responsible for presenting exceptional customer service and overseeing onboarding and training for team members.
• Provide exceptional customer service to lead the team and drive the business forward representing the brand at a high standard
• Manage onboarding for all new employees and present the company’s bootcamp for all new site launches nationally
• Empower team members to sell the unique brand differentiation and services and recommend a customized homecare product routine
• Ensure all KPI’s and service standards are consistently met and implement training as necessary for average service sale, average retail sale, average unit sale, occupancy rate, and re-bookings
• Deliver bespoke training courses, protocol refreshers, and product workshops to achieve the needs of the business
• Monitor individual Trainers performance to evaluate and measure success of coaching and identify future training needs
• Experience using and training Radio Frequency and laser therapy
• Strong understanding of coaching techniques and ability to train and motivate others
• NVQ LEVEL 3 Beauty Therapy qualification or equivalent
• Excellent customer service and communication skills