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Job# 37840 BH# 396969
Contact# 5110626

UX Researcher

Would you be interested in a 1-year contract?  (Likely to go longer)

Title: UX Researcher

Rate: TBD

40 hrs/week

Federal Project: working with the DoD

Working with a UX Design firm

100% remote

**Must be US Citizen due to nature of the project

Please reply with a resume as the first step. 

Seeking User Experience Researcher, you will be part of our growing user research team and report to our director of user research and innovation. You will be assigned to various dynamic cross-disciplinary client account teams working on an enterprise digital strategy for web and mobile experiences across both commercial and government short-term and long-term engagements. You will focus your energy on user research and innovation research (not marking research nor clinical research) to help drive a digital transformation across multiple areas of the client organization. As you discover what customers need, expect and want you’ll also perform an integral role in testing and validating solutions during each stage of the process to help keep the future-state digital transformation design efforts on track

-Lead all user research activities independently and in collaboration with client’s user research teams to prioritize research-based opportunities in a fast-paced, rapidly changing environment
-Communicate strategy and approach to implementing a global research program that aligns to our client’s business goals and objectives
-Create and apply both qualitative and quantitative research strategies, plans, methods, and studies to successfully gain an in-depth understanding of the goals, needs, behaviors, and attitudes of the target customers
-Conduct usability heuristic and create report summary
-Conduct ethically in-person and remote research and usability studies with diverse audiences
-Conduct 508 testing, specify 508 markup, create VPAT, train and coordinate with testing teams a test plan including automated and manual test cases -Anonymize and archive user data including audio/video recordings
-Adhere to world-class standards in conducting research, ensuring the safety and privacy of our study participants and in analyzing results, ensuring inclusiveness and fairness in our findings.
-Accountable for recruiting user participants including scheduling focus groups and interviews and creating materials such as consent forms, NDAs, facilitator script, email campaigns
-Working with UI designers to create research deliverables for the client engagement
-5 plus years of experience leading user research in a digital product and services environment
-5 plus years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
-5 plus years managing multiple research programs simultaneously and delivering insights to cross functional teams
-Efficiency with Excel, Powerpoint, Word, LucidCharts,, Camtasia, SurveyMonkey, Zoom
-Experience with TreeJack, CardSort, Google Analytics, Adobe Marketing Analytics a plus