E-Commerce

Freelance
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Job# 32761 BH# 372498
Contact# 6303484

UX Researcher, Global - Spanish Bilingual

Client Overview: 

Our client is an iconic specialty retailer offering a wide-array of products spanning from home, entertainment, and clothing. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.

Position Overview:

As the UX Researcher, you would be responsible for conducting necessary insights work to understand consumer needs and expectations.

Responsibilities:

• Manage insight activities, including in-context research, card sorts, and diary studies and integrate secondary data and inputs into the insights process

• Establish screening criteria, discussion guide, and activities for each stage of insight and moderate sessions

• Oversee UX and market research projects, present product direction, validate UX/UI designs, and lead product strategies
• Conduct interviews, observations, usability tests, focus groups, surveys, and data analytics as necessary

• Share key insights with stakeholders across design and product teams and senior leadership and escalate issues to the Lead Innovation Strategist

• Oversee the participant experience to ensure they are comfortable and oversee video responsibilities amongst the core team

Key Qualifications:

• Bachelor’s degree and 4 years’ user research experience or master’s degree and two years’ user research experience

• Background moderating live studies and how they are applied in a dynamic organization

• Bilingual in Spanish