E-Commerce

Freelance
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Job# 32861 BH# 373005
Contact# 5493707

UX Writer

Client Overview: 

Our client is an iconic specialty retailer offering a wide-array of products spanning from home, entertainment, and clothing. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.

Position Overview:

As the UX Writer, you would be responsible for creating copy to engage users and drive understanding throughout the customer journey.

Responsibilities:

• Develop copy to engages users and drive understanding throughout the customer journey, such as homepage banners, header/subhead copy, CTAs, email, push, SMS, and FAQ
• Use personas, mental models and customer insights and adhere to Web Content Accessibility Guidelines
• Ensure consistency for all messaging across various departments and confirm narratives are cohesive and aligned with brand voice and tone 
• Work with content strategy and design in tracking and documenting the work flow and build a content tracking system to streamline our processes 

Key Qualifications:

• Bachelor’s degree

• 2–3 years’ writing experience, preferably customer-facing in a tech, retail, or e-commerce environment 

• Familiarity with design research, interaction design, and product design