Fashion

Freelance
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Job# 32938 BH# 373702
Contact# 5928133

Wholesale Account Service Specialist

Client Overview: 

Our client is a well-known athleisure brand creating the most stylish and technologically advanced apparel and footwear. Their innovative, on-trend, and cool designs are applauded by top athletes and iconic trendsetters alike.

Position Overview:

As the Wholesale Account Service Specialist, you would be responsible for providing superior customer service while ensuring accurate and effective communication between customers, sales force, and warehouse.

Responsibilities:

• Create new customer accounts and process on-going maintenance of records and source and manage inventory for Own-Retail stores 
• Act as the key contact for customer in all aspects of order process, including order entry, follow up, exchange, re-order, and shipping
• Ensure accuracy of all variations of purchase orders by reviewing data and routing guides to avoid costly claims and charge-backs 
• Manage to resolution any outstanding issues or questions with orders by collaborating with customer and sales 
• Maintain daily contact with warehouse and logistics to provide on-time delivery and provide weekly account updates to Sales Manager 
• Prepare and analyze inventory reports to maintain proper inventory levels at Own-Retail locations an monitor all shipments of goods flowing to and from all Own-Retail locations

Key Qualifications:

• Bachelor’s degree
• 2+ years’ experience in account service and/or project management 
• Experience in Fashion or garment industry preferred 
• Knowledge of EDI process and compliance is a plus