Wholesale Customer Service Rep
Our client, an a leading footwear brand, is looking for a Wholesale Customer Service Rep to join their team! The ideal individual will have outstanding communications skills and a success-oriented mindset.
- First point of customer contact via phone and e-mail correspondence to inquiries.
Build and maintain strong and loyal business relationships with customers and vendors by providing prompt and friendly service.
- Provide excellent customer service through fast and accurate issue analysis, communication, and coordination with other team members or departments to resolve issues.
- Process product returns and repairs, including logging and providing corresponding paperwork to accounting.
- Maintain customer and transaction records in company database.
- Other Internet support activity as necessary. Ex. Coordinating online promotions or contests, gathering and organizing information for analysis as requested, filling custom and bulk orders, etc.
- Excellent verbal and written communication skills.
Prior customer-facing experience with wholesale customers required
- Highly collaborative in an open-space atmosphere
- Positive, friendly, "can-do" attitude!
- Bachelors degree or equivalent combination of work experience within a customer service, marketing, or sales role