Administrative

Freelance
03-10-2017
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Job# 22740 BH# 316809
Contact# 6040614

Wholesale Customer Service Representative

Job Description

Our client, a fun yoga apparel company, is looking for a Wholesale Customer Service Representative to provide information to our clients, and to resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities:

  • Process incoming orders and returns, credit memo's accurately, in a timely and efficient manner according to the customer service processes
  • Provide customer care support for B2B wholesale website
  • Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, etc.
  • Develop and maintain a knowledge base of products
  • Answer incoming calls/emails/chat messages received

Desired skills and experience:

  • Experience with ERP systems recommended
  • Proficiency in Microsoft Outlook and Excel
  • Previous in customer service within a wholesale, e-commerce, retail or other related fields
  • Familiarity with yoga, a plus!
  • Ability to multi-task, prioritize, manage time effectively and function in a fast paced environment
  • Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently
  • Must be a true team player, personable, professional and flexible
     

24 Seven and its clients will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.