Wholesale Customer Service Representative

ClientOverview: 

Our clientis a sustainable, fun, and playful brand, offering yoga apparel and accessoriesfor men and women.  Their company cultureis refreshingly inclusive, resulting in innovative and environmentally friendlyproducts.

PositionOverview:

In this role, you would be responsible for providing exceptional customerservice and ensuring products are shipped on-time.

Responsibilities:

• Provide optimal customer service experience and provide solutions forclients

• Offer newmethods to enhance customer service and streamline processes to better servecustomers

• Utilizeinternal management system to effectively help customers and track all issues

• Manage allaspects of order processing, payment, fulfillment, exchanges and returns

• Log orders in the system, track orders, and ensure products areshipped on-time

• Review and approve returns and provide administrative support asnecessary

Key Qualifications:

• Experience with ERP systems and customer service
• EDIexperience

• Proficient with Microsoft Office suite