Fashion Jobs
Wholesale Customer Service Representative
ClientOverview:
Our clientis a sustainable, fun, and playful brand, offering yoga apparel and accessoriesfor men and women. Their company cultureis refreshingly inclusive, resulting in innovative and environmentally friendlyproducts.
PositionOverview:
In this role, you would be responsible for providing exceptional customerservice and ensuring products are shipped on-time.
Responsibilities:
• Provide optimal customer service experience and provide solutions forclients
• Offer newmethods to enhance customer service and streamline processes to better servecustomers
• Utilizeinternal management system to effectively help customers and track all issues
• Manage allaspects of order processing, payment, fulfillment, exchanges and returns
• Log orders in the system, track orders, and ensure products areshipped on-time
• Review and approve returns and provide administrative support asnecessary
Key Qualifications:
• Experience with ERP systems and customer service
• EDIexperience
• Proficient with Microsoft Office suite