Jana, Customer Care Representative

San Francisco CA, US

Jana will ensure each customer is given proper care and attention, we guarantee it! With glowing reviews out of companies like Ipsy, Cruise, and Poshmark, she has taken on the role of Customer Care Representative with ease and enjoyment, going above and beyond to ensure the customer is satisfied with the both the company and the products they represent. In her most recent role, she managed over 150 cases on a weekly basis, provided customers with solutions to resolve issues, and updated and maintained a complex order management system. If you are looking to boost your customer satisfaction, we’ve found the candidate who will do just that!

Ipsy: Customer Care Representative

April 2017 – January 2019

Poshmark: Lead Brand Ambassador, Intern

August 2016 – December 2016
Customer Support
Salesforce
Administrative Assistant
Research
Troubleshooting
Shipping
Billing
Case Management