Customers may be familiar with your products through advertisements, brand awareness, and word-of-mouth recommendations, but once they physically walk into your store, the retail sales associates you have on the floor can make or break the overall experience.
As such, it is important to make sure you are taking the proper steps to bring aboard retail sales associates that best represent your brand.
Whether it be a full-time position or temporary or seasonal help, here are some tips to help you hire your next retail sales associate:
Retail sales associates typically work for brick-and-mortar stores that sell products and merchandise directly to customers. While the exact tasks may vary on the products offered and the business itself, retail sales associates are generally responsible for driving sales and ensuring customers have a positive experience while in your store.
Some of the day-to-day tasks retail sales associates will handle include:
Having a detailed and well-thought-out job description will help kickstart your search to find the right person to join your team.
Your retail sales associate job description should include a compelling summary of what your business is and what products you offer. From there you should include a detailed list of the responsibilities this person will be handling day-to-day. In addition, list the skills and qualifications you both require and desire for the incoming retail sales associate.
Some other items that can be helpful to include are the hours and days the sales associate will typically work, especially if it includes weekends, holidays, and any non-traditional hours. For example, if this person needs to handle deliveries at 5 a.m. or work on Thanksgiving Day, it might be wise to include this information, so your applicants understand the expectations.
Further, if you’re only hiring to bring additional people aboard to help with the holidays, for example, make it clear that it’s a temporary position. Likewise, if the temporary position could lead to a full-time opportunity, mention that.
When reviewing resumes and conducting interviews you will want to look for certain skill sets and accomplishments including:
The answers to the following questions can help you more fully assess the applicant’s potential to succeed in the role:
Whether you need to bring aboard a full-time key holder sales associate or just need some extra holiday and seasonal help, 24 Seven is the leading recruitment agency in fashion, beauty, and retail staffing.
Our specialized recruiters are experts in the retail industry and have access to a vast pool of retail professionals looking for full-time, part-time, and temporary work. We can find you skilled candidates and give you tips to ensure you’re remaining competitive in this space. Download our latest Salary Guide to find out the starting salary for a sales associate and a range of other retail positions.