This is a newly created role on the team, reporting directly to the Director of Operations. We are seeking a highly organized, proactive, and customer-focused Customer Service / Account Representative who can thrive in a fast-paced, high-volume environment.
You will act as a key liaison between demanding clients and internal teams, ensuring that customer expectations are clearly communicated, managed, and met.
The ideal candidate has thick skin, stays calm under pressure, and is comfortable wearing multiple hats throughout the day. You must be able to juggle competing priorities while maintaining a professional, solutions-oriented attitude with clients and colleagues.
Key Responsibilities
- Serve as the primary point of contact for assigned customers, responding promptly and professionally to inquiries, requests, and concerns.
- Manage a high volume of client communication while maintaining exceptional follow-through and attention to detail.
- Closely track all open orders; monitor timelines and deliverables, and proactively communicate updates, risks, and next steps to clients and internal teams.
- Participate in regular internal and external meetings to align on priorities, deadlines, and customer-specific requirements.
- Collaborate cross-functionally with Production, Shipping & Receiving, Quality, Accounting, and other internal departments to ensure accurate and on-time completion of client projects and orders.
- Maintain accurate, up-to-date client records, correspondence, and order documentation.
- Perform general office and administrative tasks as needed, such as preparing reports, managing basic office needs, answering phones, and processing client-related paperwork.
- Build and sustain strong, long-term client relationships through regular, proactive communication and a customer-first mindset.
Qualifications
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Education: Bachelor’s degree in Business Administration, Project Management, or equivalent professional experience.
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Experience: Previous experience in customer service, account management, or a client-facing administrative role, ideally in a fast-paced, high-volume environment.
- Proven ability to work with demanding clients while remaining professional, composed, and solutions-focused.
- Comfortable working under pressure, managing multiple priorities, and meeting tight deadlines.
- Strong written and verbal communication skills, with the ability to clearly convey information to both clients and internal stakeholders.
- Solid problem-solving skills with a customer-first, “figure it out” mentality.
- Experience using ERP platforms and Microsoft Office (Word, Excel, PowerPoint, Outlook).
Preferred Background (Plus, Not Required)
- Experience in a manufacturing environment.
- Experience in brand development and/or private label manufacturing.
Location: North Hollywood, CA (Onsite Only)
Schedule: Monday – Friday, 9:00 a.m. – 6:00 p.m.
Employment Type: Direct Hire
Compensation: $25 – $30 per hour
