Job descriptionThe Business Operations Manager is a pivotal role connecting multiple aspects of the business and will lead and manage multiple cross-functional projects. The role is to facilitate high quality creative & operational output for the company through their function, pushing us forward with processes that fit our company culture.
The perfect candidate will manage the workflow and enable the team by bringing technology, process design and motivational leadership to a fast-paced working environment. To be most effective in this role, you must be highly collaborative, strategic in understanding each department’s goals in relation to company objectives, conceptual and flexible in your ability to implement pivotal workflow processes and motivational in bringing best in class structure.
Oversee resource management and workflow of Sales, Production, Logistics, and Customer Service teams
Manage concurrent projects, developing timelines with key milestones, delivery and proper cataloging of assets and deliverables
Coordinate Daily/ Weekly meetings with all necessary team members, consolidating feedback & ensuring everyone knows next steps and assign action items
Continuously evaluate and communicate status of ongoing projects, identify any bottlenecks or risks, manage expectations as needed
Continuously find ways to streamline workflow and optimize process to identify best practices
Work with leadership to develop operations for scale that work for optimizing revenue and efficiency.
Refine internal processes between departments and develop new systems where appropriate
Create an environment that encourages cross-functional alignment and momentum; facilitate collaboration and connection points across company departments to gather necessary inputs for decision-making
Gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new and modified feature functionality deployed on NetSuite ERP
Conducting trainings for new and existing employees
Overall, create an environment in which the business operates with high efficiency, maximize productivity and pivot in response to company goals.
5+ years’ experience working in business operations and/or project management. Preferably in experience in the Fashion & Apparel Wholesale industry.
Experience with configuration and administration of ERP Systems (NetSuite)
Leadership level communication and strategic decision-making skills for long and short-term gain
Familiar with fast-paced, creative and brand driven environments
Demonstrated experience setting up / optimizing processes aimed at improving workflow
Proven ability to cultivate strong cross-functional relationships with both technical and creative partners
Experience partnering with leadership and true understanding of team needs and potential
Highly collaborative self-starter that embraces technology and change