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Client Account Manager

Job title: Client Account Manager
Contract type: Full-time
Location: Beverly Hills
Industry: Retail
Remote: No
Salary: DOE $60-75k/yr+
Reference: 446436
Contact name: Lexy Hartwell

Job description

Our client, a high-end retailer that specializes in chocolates, coffee, tea & baked goods, is looking to hire a Client Account Manager to join their corporate team!

Responsibilities
Client Relationship & Development:
  • Develop and maintain strong relationships with our corporate and VIP clients.
  • Build a strong understanding of their business and their opportunities to use our products and services (e.g.: gifting, marketing, culture and community development, fundraising).
  • Act as the primary point of contact for all communication and inquiries.
  • Ensure client satisfaction and promptly address any issues or concerns.

Project management
  • Oversee and manage all steps of Client projects such as estimating, timelines, status updates, final delivery, and billing.
  • Internal Collaboration
  • Communicate and collaborate with kitchen and fulfillment teams to provide deliverables and support for Client projects.
  • Reporting
  • Prepare regular reports on Client projects, Corporate revenue and key strategic insights.
  • Develop Industry Expertise
  • Learn and gather knowledge about the gifting, hospitality and chocolate industries to provide thought leadership and expert support.

Qualifications & Skills
  • Bachelor's degree (business, marketing, or a related field is a plus)
  • Prior account management experience or a similar client-facing role
  • Excellent communication, negotiation, and interpersonal skills
  • Proficient in Google suite (mail, sheets and slides) for communication and presentation needs. Familiarity with CRM software (Zoho) and project management tools (Trello, Slack, etc).
  • Goal-oriented, self-motivated, and able to work independently as well as part of a team.
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